This is an example incident

Mon, 10 Jun 2019 00:25:58 +0000

Jun 10, 00:25 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Jun 10, 00:15 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Jun 10, 00:21 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Jun 10, 00:51 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.